Baggage that is delayed or damaged should be reported to RavnAir Group personnel, in person, before leaving the airport. If you did not file a claim at the airport, please contact your final destination airport within 24 hours of your arrival. Failure to submit a report of baggage damage or mishandling within 24 hours of arrival at your final destination may affect your eligibility for compensation. If, in the unlikely case your luggage is still missing after 5 days or you have additional questions regarding delayed or damaged bags, please contact the Airport at your final destination.
Please advise a RavnAir Group customer service agent if your luggage contains fragile items so that the baggage can be labeled with a “fragile” sticker. Items packaged in cardboard boxes are covered in case of total loss but are checked at your own risk and are not covered in the event of damages or loss of contents.
Each ticketed passenger traveling on a U.S. domestic trip is covered to a maximum of $1,250 for damage or loss to non-excluded items checked on a RavnAir Group flight or to a maximum of $2,500 if connecting to another carrier on the same ticket. For most international travel (including domestic portions of international journeys), liability for loss, delay or damage to baggage is limited to approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. Excess valuation may be declared on certain types of valuable articles, but liability coverage extends to loss only. RavnAir Group assumes no liability for fragile, perishable or valuable articles.
RavnAir Group is also not responsible for damage, loss or theft of items taken onboard an aircraft by the passenger.
The following items are not covered for loss or damage in checked or unchecked baggage, and excess valuation cannot be purchased. These articles or similarly valuable items are carried at your risk and should be packed in a carry-on bag if possible. Medication should always be in your carry-on bag.
- Antiques, heirlooms
- Alcoholic beverages, wines, liquors
- Art objects, sculptures
- Binoculars, telescopes, optical devices, including eyeglasses
- Business contracts, documents
- Cash, currency
- Computers and related equipment
- Electronic equipment, including (but not limited to) computers, CD players, iPods, iPads, game systems, mobile phones, GPS, cameras, camcorders, audio, video or other photographic equipment, including photographs
- Food Items, including fish, moose and caribou meat for spoilage only
- Game trophies, including trophy parts, such as antlers, skulls and furs
- Historical artifacts
- Irreplaceable books, publications and collectibles, such as baseball cards
- Jewelry, watches
- Musical instruments
- Negotiable papers
- Original manuscripts
- Personal electronic devices, such as compact discs and video game cartridges
- Precious metals
- Sales samples
- Sports equipment, including bikes, skis, ski poles, snowboards, hockey sticks, fishing poles and tackle, tents and sleeping bags, or weaponry such as guns or bow-and-arrow archery equipment
In addition, we cannot accept responsibility for the following damage to shipping containers: scratches, nicks, dirt, lost pull straps, broken telescoping handles, missing or broken wheels, and damage or loss of items in over-packed bags. We recommend that our passengers use hard-sided luggage to help avoid potential damage from any elements or other customers’ luggage. Soft-sided luggage is not designed to protect the contents for any liquid or elemental damages.
Spoiled or damaged perishables are not covered for loss or damage, and excess valuation cannot be purchased.
Delayed or Damaged Baggage
RavnAir Group will make every responsible effort to return your checked baggage within 24 hours when delayed. RavnAir Group will also attempt to contact any customer whose unclaimed, checked luggage contains a name and address or telephone number. Due to flight availability and U.S. customs requirements, international bags may require more than 24 hours to return to the customer. In this case, a RavnAir Group representative will provide the best available information as to the location and time of the return of baggage. In the event of delayed baggage delivery, RavnAir Group does not offer reimbursement for interim expenses.
RavnAir Group is not responsible for baggage not claimed after the baggage has been made available in the public baggage claim area. All lost, damaged, delayed or missing property must be reported directly to RavnAir Group personnel as soon as possible and no later than four hours after arrival. Damages to wheels, handles, zippers, locks or telescoping handles and nicks, cuts or scratches are not covered and are considered normal wear and tear. Oversize or overweight baggage (over 50 pounds or 62 inches) is also not covered in damage claims.