This plan is issued in accordance with 14 C.F.R. § 259.5 and applies to flights operated by Corvus Airlines d/b/a Ravn Alaska. Ravn Alaska has developed this plan to address customer service concerns of the traveling public. The purpose of this plan is to educate passengers about what they can expect from Ravn Alaska and to enhance the awareness of Ravn Alaska employees of their responsibilities in implementing this plan.
» PROVIDING THE LOWEST FARE
» FARES GUARANTEED FOR 24 HOURS
» TICKET REFUNDS AND RECEIPTS
» SPECIAL NEEDS PASSENGERS
» FLIGHT DELAYS AND CANCELLATIONS
» EXTENDED TARMAC DELAYS
» OVERBOOKING OF FLIGHTS
» RETURNING YOUR CHECKED LUGGAGE
» DISCLOSURE OF FREQUENT FLYER RULES, AIRCRAFT SEATING CONFIGURATION AND LAVATORY AVAILABILITY
» KEEPING IN TOUCH WITH US
PROVIDING THE LOWEST FARE
Ravn Alaska will disclose on its website, at the ticket counter, or when a customer calls Ravn Alaska’s reservation center to in quire about a fare or to make a reservation, that the lowest fare offered by the carrier may be available elsewhere, if that is the case.
FARES GUARANTEED FOR 24 HOURS
Ravn Alaska requires that all reservations be purchased at time of booking. If within 24 hours of purchase you decide that you will no longer need your ticket, no problem! We offer full refunds for any ticket purchased directly through Ravn Alaska within 24 hours of purchase without any penalties, provided that the reservation is made one week or more prior to the scheduled flight departure. If you decide you need to make changes to your ticket, this is also no problem! As long as the new itinerary meets advance purchase requirements and the class of service purchased is available, we will change your ticket at no cost to you if the change is requested within 24 hours of purchase, provided that the reservation is made one week or more prior to the scheduled flight departure.
TICKET REFUNDS AND RECEIPTS
Ravn Alaska sells refundable and non-refundable tickets. Where ticket refunds are due under Ravn Alaska’s conditions of carriage, Ravn Alaska will provide prompt refunds as required by 14 C.F.R. § 374.3 and 12 C.F.R. part 226 for credit card purchases and within 20 days after receiving a complete refund request for cash and check purchases, including refunding fees charged to a passenger for optional services that the passenger was unable to use due to an oversale situation or flight cancellation.
Ticket refund applications are available at all Ravn Alaska ticket offices or send all booking details of the ticket to firstname.lastname@example.org. Ravn Alaska will refund eligible tickets purchased with cash or check within 20- days of the receipt of the request and will be credited to the original purchaser (only) and to the original form of payment (no exceptions). For credit card purchases, Ravn Alaska will forward the credit to your credit card company within seven days of receipt of a complete refund application. It may take several statement cycles for the credit to appear on your statement. Additionally, we are happy to provide a copy of your receipt for previous flights, however, a $10 fee applies per ticket number researched.
Ravn Alaska Refund Department
4700 Old International Airport Road
Anchorage, Alaska 99502
Telephone number: 907-266-8394 or 800-866-8394
Email Address: email@example.com or click https://www.flyravn.com/my-ravn/refund-policy/ for our online form
Please submit all details of the ticket:
Name on the ticket
Booking Code (e-ticket number)
Form of payment
Contact information (Name, address, telephone number and email address)
SPECIAL NEEDS PASSENGERS
Whatever your special needs, Ravn Alaska wants your trip to be enjoyable. We commit to accommodating passengers with disabilities in accordance with 14 C.F.R. part 382. We will also accommodate other special needs passengers as set forth in our policies and procedures, including during lengthy tarmac delays. If you have any special requirements, you can let us know by calling 800-866-8394.
FLIGHT DELAYS AND CANCELLATIONS
We will notify our passengers of known delays, cancellations, and diversions as required by 14 C.F.R. § 259.8. We will also notify our customers of changes in their travel itineraries in a timely matter. To learn of services to mitigate passenger inconvenience resulting from flight delays and cancellations, please see Ravn Alaska’s conditions of carriage or call and speak with a member of Ravn Alaska’s reservations staff.
EXTENDED TARMAC DELAYS
Ravn Alaska will meet passengers’ essential needs during lengthy tarmac delays as required by 14 C.F.R. § 259.4 of this chapter and as provided for in our Contingency Plan for Lengthy Tarmac Delays.
OVERBOOKING OF FLIGHTS
We will handle passengers who are involuntarily denied boarding due to an oversales situation with fairness and consistency as required by 14 C.F.R. part 250 and as described in Ravn Alaska’s policies and procedures for determining boarding priority.
RETURNING YOUR CHECKED LUGGAGE
Ravn Alaska will make every reasonable effort to return your checked baggage within 24 hours when delayed. Ravn will also attempt to contact any customer whose unclaimed luggage contains a name and address or telephone number. Ravn Alaska will compensate passengers for reasonable expenses due to delay in delivery of checked luggage as required by federal regulations (for domestic flights) and applicable international agreements (for international flights). Ravn Alaska will reimburse passengers for any fee charged to transport a bag if that bag is lost.
DISCLOSURE OF FREQUENT FLYER RULES, AIRCRAFT SEATING CONFIGURATION AND LAVATORY AVAILABILITY
Information about our Fly Away Rewards program can be found at https://www.flyravn.com/flyaway-rewards/. The aircraft seating configuration and lavatory availability is:
From large international airports to simple unpaved airstrips, the Dash 8 offers excellent wide- bodied cabin comfort and superior operating performance that brings a new dimension to regional air travel. This aircraft is configured for 37 seats and a cabin attendant, with the option of a 21-seat cargo configuration with an aft cargo bay. This aircraft is operated on most Ravn Alaska routes.
KEEPING IN TOUCH WITH US
Your comments are valued by us. On every flight and at our ticket counters, customer comment cards are available to communicate your complaints or compliments. We are committed to providing timely responses to customer written complaints; we will acknowledge receipt of a written complaint within 30 days of receipt and will provide a substantive response within 60 days of when we receive it. This gives us enough time to investigate your situation prior to responding. We can be contacted at:
Attn: Customer Service
4700 Old International Airport Road
Anchorage, AK 99502
Or you can email Consumer Affairs at firstname.lastname@example.org