Ravn Alaska has developed this plan to address customer service concerns of the traveling public. The purpose of this plan is to educate passengers about what they can expect from Ravn Alaska and to enhance the awareness of Ravn Alaska employees of their responsibilities in implementing this plan.
» Providing the lowest fare
» Other places to shop
» Fares guaranteed for 24 hours
» Prompt ticket refunds
» Special needs passengers
» Flight delays and cancellations
» Extended delays
» Overbooking of flights
» Reconfirming when your plans change
» Returning your checked luggage
» Placing value on your checked luggage
» Mileage plan participation
» Keeping In touch with us
» Aircraft configuration
Providing the lowest fare
Ravn Alaska is committed to offering the lowest fare available to an eligible customer on Ravn’s telephone Reservations system or website for the date, flight and applicable class of service requested. Our computer system automatically quotes the lowest fare available. If your travel dates and times are flexible, please advise the Reservations agent of your alternate choices so that Ravn agents will be able to assist you in locating the lowest fare possible for your travel.
Other places to shop
Ravn Alaska Group Sales: If you are traveling in a group (10 or more), discounts may be available. Contact Ravn Alaska at 800-866-8470 for details. Or email us!
A travel professional can assist in booking your Ravn Alaska flight and helping you obtain the lowest available fare. If you’d like to make changes to a ticket originally booked by a travel agency Ravn Alaska will charge $75.00 to change a travel agency-related ticket. Therefore, we encourage you to contact your travel agent to make changes to your ticket. By doing so you save $75.00.
Fares guaranteed for 24 hours
Ravn Alaska requires that all reservations be purchaed at time of booking. If within 24 hours of purchase you decide that you will no longer need your ticket, no problem! We offer full refunds for any ticket purchased within 24 hours without any penalties. If you decide you need to make changes to your ticket, this is also no problem! As long as the new itinerary meets advance purchase requirements and the class of service purchased is available, we will change your ticket at no cost to you.
Ticket refunds and receipts
Ravn Alaska sells refundable and non-refundable tickets. Refunds are allowed on non-adjusted refundable fare ticket codes only. Note: some tickets may state whether it is a non-refundable ticket on the face of the ticket, otherwise, please contact a Ravn Alaska representative for confirmation (907-266-8394 or 800-866-8394). A request for a refund (refundable fare codes only) should be returned to the original location of purchase as an example: booked via www.flyravn.com then request a refund from www.flyravn.com; Ravn Alaska ticket office then a Ravn Alaska ticket office (a Ravn Alaska ticket office may only refund a refundable fare ticket purchased within 24-hours otherwise must be submitted to the Ravn Alaska Refund Department), from your travel agent then the re-fundable ticket must be refunded from the originating travel agent. Non-refundable tickets must be submitted, processed and approved by the Ravn Alaska Refund Department (contact details below) and are subject to a $10.00 processing fee per segment ($75.00 fee for mileage award type tickets). Ravn Alaska will refund eligible tickets within 20-days of the reciept of the request and will be credited to the original purchaser (only) and form of payment (no exceptions). The value of a non-refundable ticket not eligible for a refund will be may be applied to future travel on Ravn Alaska up to one (1) year from the original purchase date.
Ticket refund applications are available at all Ravn Alaska ticket offices or send all booking details of the ticket to firstname.lastname@example.org. Ravn Alaska will refund eligible tickets within 20-days of the receipt of the request and will be credited to the original purchaser (only) and to the original form of payment (no exceptions). Additionally, we are happy to provide a receipt for previous flights, however, a $10 fee applies per ticket number researched.
Ravn Alaska Refund Department
4700 Old International Airport Road
Anchorage, Alaska 99502
Telephone number 907-266-8394or 800-866-8394
Email Address: email@example.com or click here for our online form
Please submit all details of the ticket:
Name on the ticket
Booking Code (e-ticket number)
Form of payment
Contact information (Name, address, telephone number and email address)
Special needs passengers
Whatever your special needs, Ravn Alaska wants your trip to be enjoyable. If you have any special requirements, you can let us know by calling 800-866-8394.
Children traveling alone:
Ravn Alaska offers Unaccompanied Minor service on all of our flights. This service includes controlled custody release, weather forecasting, onboard briefings and supervised connecting flight transfers as part of our commitment of service. Age and transfer requirements vary, so please contact Ravn Alaska reservations at 800-866-8394.
Ravn Alaska provides courtesy wheelchair service at all of our locations to assist you in boarding and exiting the aircraft. Specially designed aisle chairs are also available for easy access to your seat, along with fold up arm rests on some seats. Seating for special needs passengers may be restricted by FAA regulations from emergency exit seating based on the ability of the person to open and operate an emergency exit. In order to best accommodate your needs, please request wheelchair service during check in.
When small enough, mobility devices such as canes and walkers can be taken onboard the aircraft with you. If such a device cannot be stowed safely in the cabin, it will be tagged, placed in the cargo hold and returned to you promptly at your final stop.
Electric wheelchairs must be checked as baggage. Since batteries contain corrosive materials, they need to be removed and boxed for additional passenger safety. Providing written assembly instructions and allowing extra time at the gate will help us depart on schedule.
Ravn Alaska currently does not offer oxygen in flight. We do however allow certain personal oxygen concentrators. For more information call us at 800-866-8394 or 907-266-8394 in Anchorage.
Ravn Alaska currently does not have appropriate equipment to accommodate stretcher patients.
Trained and qualified seeing eye and auditory canines traveling with their masters are welcome onboard our aircraft. There is no charge for this service, and such animals are not required to be in kennels due to the nature of their work and training.
Flight delays and cancellations
Whether in the air or on the ground, Ravn Alaska will provide up-to-the-minute and accurate information available during a delay, cancellation or flight diversion. We will work to efficiently make decisions behind the scenes to minimize your delay and get you to your destination as soon as possible. Whenever possible, we’ll re-book you on the next available flight. In some cases we will reroute you on other airlines if the cancellation is of any direct fault of Ravn Alaska.
When planning a trip, it is wise to purchase all travel on the same ticket. If your flight is delayed or canceled, and all affected flight segments are on one ticket, interline rules permit us to reroute you on other airlines. If you are traveling on more than one ticket, we will be happy to contact another airline on your behalf, but are unable to guarantee your connecting travel on other airlines. If the delay has altered your plans, we will gladly reschedule your flight for another day or refund your ticket free of penalty if you choose not to travel.
If a mechanical delay causes you to need to overnight in one of our cities, please be sure to check in with our ticket agents before leaving the airport. If possible, they will book you on an earlier flight or offer you a hotel voucher. This does not qualify for weather delays.
When your flight delay or cancellation involves weather, we will do all possible to reroute you. If a flight cancellation means you have to overnight in one of the communities we serve, we will assist you to the extent possible, however, Ravn Alaska is not liable for expenses incurred such as meals, hotels and local transportation. If your ticket is non-refundable, we are happy to offer a full refund without penalties if we are not able to get you to your final destination.
In the event of an extended delay, Ravn Alaska will, at a minimum, provide updates for your scheduled departure at least every 30 minutes or when something changes, whichever comes first. If we are aware of a delay exceeding 60 minutes, the aircraft will not be boarded until the flight can depart. If the aircraft has already been boarded, and the delay exceeds 60 minutes, all efforts will be made to return to the terminal. If this is not possible, in-flight amenities such as snack, beverage and lavatory service will be made available.
Overbooking of flights
Ravn Alaska overbooks flights because people with reservations often do not show up. Whenever a flight is overbooked and more passengers show up than we have seats, we will solicit volunteers to give up their seats. The selection of volunteers is at our discretion. If your seat is not needed, you will be boarded on your original flight. If your seat is needed, you will be given a voucher good for a free Ravn Alaska round trip ticket and you will be booked on the next available flight.
Involuntary denied boarding:
Situations may arise when the weight of passengers and bags who have checked in, plus the addition of fuel loads that vary with weather may cause the maximum allowed weight of the aircraft to be reached before all passengers have been boarded. Since these events are not within the control of Ravn, denied boarding compensation may not be offered. Though extremely rare, under these circumstances, the last customer(s) to check in will be denied boarding. A free round trip ticket may be provided to such passengers, and we will make every effort to accommodate you on the next available flight. Depending on the circumstances, we may provide lodging and meals at our discretion, though we are not obligated to do so.
Qualifying for compensation:
To qualify for denied boarding compensation of any kind, you must be checked in at least 30 minutes prior to departure on domestic and international flights. Customers who are unable to meet check-in time requirements are not eligible for denied boarding compensation but can stand by for later flights that same day at no charge. To ensure for on-time departures, our aircraft doors will close at 10 minutes prior to scheduled departure.
Reconfirming when your plans change
If you decide to change your travel plans, please let us know so we can protect your reservation. If you do not show for your flight, the reservations system automatically cancels the remainder of your itinerary. This is based on the logic that if you did not fly on one leg of your trip, you can’t be in the departure city of your next leg. Remember to always reconfirm your reservations 24 hours prior to your scheduled departure.
Same Day Flight Change Program
With our Same Day Flight Change Program, you can get a confirmed seat for same-day flight changes for only $25. This program is subject to seat availability.
You may request a Same Day Confirmed Flight Change with a ticket agent at the Ravn Alaska station. You must be there to check in, one hour prior to the flight’s scheduled departure and up to 6 hours before the desired flight leaves. For example, if you are scheduled to leave on the 10 p.m. flight, and you would like to leave on the 2 p.m. flight, you may request your change as early as 8 a.m.
In the event you have missed your originally scheduled flight a full ticket reissue (fare difference plus fees) applies.
To qualify for the $25 Same Day Confirmed Flight Change Program:
- You must be holding confirmed reservations and tickets for flights operated by Ravn Alaska. This includes tickets booked with FlyAway Rewards points.
- You must keep the routing identical – meaning the same origin, destination and any possible connection cities.
- Your new desired flight must depart on the same calendar day as your originally scheduled flight.
If your ticket is booked with the following exemptions, you qualify for the Same Day Confirmed Flight Change program free of charge:
- FlyAway Rewards Gold Tier Members
- FlyAway Rewards Silver Tier Members
- Your ticket was purchased as a fully-refundable ticket
Returning your checked luggage
Ravn Alaska will make every reasonable effort to return your checked baggage within 24 hours when delayed. Ravn will also attempt to contact any customer whose unclaimed, unchecked luggage contains a name and address or telephone number. Due to flight availability and U.S. customs requirements, international bags may require more than 24 hours to return to the customer. In this case, a Ravn representative will provide the best available information as to the location and time of return of the baggage. Please note that your claim for loss must be made within four hours of arrival at your final destination. For information concerning lost or delayed luggage, contact the local airport you have arrived in.
Placing value on your checked luggage
Ravn Alaska will reimburse you up to $1,250 for damage or loss to non-excluded items checked on an Ravn flight. For baggage transferred to a jetcarrier, a maximum value of $2,500 applies. Ravn Alaska supports the recent Department of Transportation’s proposed increase in domestic baggage liability limitation, and once the increase is approved, Ravn will immediately implement the increase. If the value of your non-excluded checked items exceeds $1,250, excess valuation can be declared at the time of check-in and purchased for $1 per every $100 dollars of declared value.
Many items are excluded from coverage because they are not suitable for checked luggage (computers, cameras, binoculars, valuable jewelry, glass items, medication, etc.). Such items are listed on the inside of your ticket jacket and on our website or can be obtained over the phone with a Reservations agent. If your exempt items are too large to carry onboard with you, you may want to ship via Ravn Alaska air cargo.
Mileage plan participation
Ravn Alaska participates in Alaska Airlines’ frequent flier program. Alaska Airlines Miles are awarded for travel on Ravn flights. The following documents are available from the Alaska Airlines Mileage Plan office (800-654-5669). Mileage is not available on flights to or from Fairbanks and Bethel.
- Program Guidelines: A comprehensive booklet covering program rules, regulations and redemption guidelines.
- Mileage Plan Partners Guide: Published annually in the Alaska Airlines onboard magazine, this booklet contains partner profiles and guidelines to assist you in making choices for mileage accumulation and redemption from partner carriers.
- Traveler Newsletter: A look at what’s new with the Mileage Plan. Arrives with your mileage statement.
- Mileage Plan Annual Report: The winter edition of the Traveler Newsletter includes a report to members of the awards distributed and seats offered for award travel.
There are two types of awards offered to satisfy your travel needs. Saver Awards are exchanged for minimum miles, but seats are inventory-controlled and may not be available for all flights or during blackout periods. For a few more miles, Peak Awards offer flexibility by allowing you to fly any time. There are no blackout dates or capacity controls, and these awards can be used during holiday and other peak travel times.
Ravn Alaska operates flights as a code share carrier for Alaska Airlines. If you contact Alaska Airlines to book a Ravn flight, you will be advised that it is operated by Ravn Alaska. Ravn operates Alaska Airlines’ flight series 4800 through 4999. To contact our partner:
P.O. Box 68900
Seattle, WA 98168
Keeping in touch with us
Your comments are valued by us. On every flight and at our ticket counters, customer comment cards are available to communicate your concerns or compliments. We are committed to responding to every customer letter as soon as possible and always within 60 days from the time we receive it. This gives us enough time to investigate your situation prior to responding. We can be contacted at:
Attn: Customer Service
4700 Old International Airport Road
Anchorage, AK 99502
De Havilland Dash 8 (DH8)
From large international airports to simple unpaved airstrips, the Dash 8 offers excellent wide-bodied cabin comfort and superior operating performance that brings a new dimension to regional air travel. This aircraft is configured for 37 seats and a cabin attendant, with the option of a 21-seat cargo configuration with an aft cargo bay. This aircraft is operated on most Ravn Alaska routes.