Cargo Services

Cargo Customer Login

RavnAir Group offers scheduled and charter cargo services to more than 115 communities throughout Alaska. Cargo options range from next flight service to general, priority, oversized loads and special commodity rate shipment — RavnAir Group will get it there!

Quick Links: Rates | Oversize | Unique Shipments | Risk, Value, Insurance | Payment

Cargo Contact Info

RavnAir Alaska Cargo location – Anchorage – 4750 Old international Airport Road.

Telephone Numbers & Office Hours

Anchorage

907-243-2761

Office Hours
M-F: 6am – 6pm
Sat: 8am – 4pm
Sun: Closed


Aniak

907-675-4572

Office Hours
M-F: 9am – 5:30pm
Sat: 9am – 5:30pm
Sun: 9am – 4pm


Bethel

907-543-3825

Office Hours
M-F: 8am – 6:30pm
Sat: 8am – 6:30pm
Sun: 10am – 6pm


Cold Bay

907-532-2485

Office Hours
M-F: 8am – 5pm
Sat: 8am – 5pm
Sun: Closed


Deadhorse (Prudhoe Bay)

907-659-9222

Office Hours
M-F: 8am – 10am; 3pm – 6pm
Sat: 9am – 10am; 3pm – 6pm
Sun: 9am – 10am; 3pm – 6pm


Fairbanks

907-450-7250
 ext. 7281 or 7283

Office Hours
M-F: 8am – 6pm
Sat: 10am – 4pm
Sun: Closed


Galena

907-656-1875

Office Hours
M-F: 9 am – 4pm
Sat: 9 am – 4pm
Sun: 9 am – 4pm


Homer

907-235-9495

Office Hours
M-F: 5:30am – 9pm
Sat: 5:30am – 9pm
Sun: 6:30am – 9pm


Kenai

907-283-9091 or
 907-283-1911

Office Hours
M-F: 8am – 6pm
Sat: 12pm – 6pm
Sun: 12pm – 6pm


Kodiak

907-487-2663

Office Hours
M-F: 8:30am – 6:30pm
Sat: 8:30am – 6:30pm
Sun: 8:30am – 3:30pm


Kotzebue

907-442-3020

Office Hours
M-F: 8am – 5pm
Sat: 7:30am – Arrival of last flight
Sun: 10am – Arrival of last flight


Nome

907-443-7595

Office Hours
M-F: 7:30am – 5:30pm
Sat: 7:30am – 5:30pm
Sun: 9am – 5:30pm


Sand Point

907-383-6000

Office Hours
M-F: 9am – 2pm
Sat: 9am – 2pm
Sun: Closed


St. Mary’s

907-438-2234

Office Hours
M-F: 8am – 5:30pm
Sat: 8am – 5:30pm
Sun: 9am – 6pm


St. Paul

907-546-2460

Office Hours
Tues: 10am – Departure of last flight
Thurs: 10am – Departure of last flight
Sun: 10am – Departure of last flight


Unalakleet

907-624-3595

Office Hours
M-F: 8am – Arrival of last flight
Sat: 8am – Arrival of last flight
Sun: 12pm – Arrival of last flight


Valdez

907-835-2639 or
 907-835-2636

Office Hours
M-F: 7am – 6:15pm
Sat: 9am – 6:15pm
Sun: 9am – 6:15pm


Utqiaġvik

907-852-5300

Office Hours
M-F: 8:30am – 5pm
Sat: 8:30am – 3pm
Sun: Closed

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Rates

RavnAir RUSH

RavnAir Rush is our highest priority and gives customers the ability to ship sensitive packages on the next available flight of up to 100 pounds per piece. RavnAir RUSH is available to any of the following locations: Anchorage, Aniak, Barrow, Bethel, Cordova, Deadhorse, Emmonak, Fairbanks, Galena, Homer, Kenai, Kodiak, Kotzebue, Nome, Saint Mary’s, Unalakleet, and Valdez.

RavnAir Rush Pricing

  • Up to 2 lbs – $20.00*
  • 3 to 15 lbs – $41.00*
  • 16 to 50 lbs – $58.00*
  • 51 to 70 lbs – $87.00*
  • 71 to 100 lbs – $115.00*

*Terms and Conditions: Rates shown are subject to change and a Federal Excise Tax (FET) in effect at the time of shipping. Currently the FET is 6.25% and is included in the above Ravn RUSH pricing options. Ravn RUSH shipments must be tendered one hour before a scheduled flight and can be picked up one hour after the scheduled flight has landed. Cargo aircraft only hazardous materials will not be accepted. No single dimension may exceed 70 inches. The outside length, width and height may not exceed 90 inches. Other restrictions may apply.

The lowest rate applicable on each type of air cargo no matter how small the shipment. Shipments weighing less than the lowest published pivot weight are subject to the weight and rate specified at the weight break.

Priority Rate

Priority rate cargo is for time sensitive shipments that take priority over Standard Rate Cargo. Priority rate cargo moves after the accommodation of passengers, baggage, and priority mail and Ravn RUSH shipments. Must be dropped off at least two hours prior to departure.

Standard Rate

Standard rate cargo is the lowest cost alternative for shipments that are not particularly time sensitive. Services will be on a space-available basis. Please allow three to five days for arrival. Standard cargo moves after the accommodation of passengers, baggage, priority mail, Ravn RUSH and priority cargo. Items must be dropped off at least two hours prior to departure.

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Oversize

Oversize Items

  • Any shipment that has two dimensions exceeding 48 inches is considered oversize.
  • Items with a single measurement of 48 inches or more and one of the other two measurements is 24 inches or more, or the length exceeds 96 inches (8 feet) irrespective of any other measurements. Example being – 2 X 4 stud 52 inches long, 3 ½ inches wide and 1 ½ inches high. It is not oversize even though the length exceeds 48 inches because neither of the other two dimensions are more than 24 inches. However a double size bed that is 75 inches by 54 inches by 12 inches is oversize due to the length of 75 inches AND the width of 54 inches.
  • What is the difference between Dimensional Weight vs. Actual Weight?
    • Our standard is based on cargo with a density of 10 pounds per cubic foot of size. If your shipment weighs 10 pounds per cubic foot or more, the charges are based on the actual (or scale) weight. When your shipment weighs less than 10 pounds per cubic foot, the charges are based on its dimensional weight. Not only air, but motor carriers’ “class” rates and even ocean carriers’ “commodity” rates are based on whichever weight (actual or dimensional) is greater. By using the following example, you can determine the chargeable weight of your shipments by using your actual size and weight figures: STEP 1: Multiply shipment dimensions to obtain total cubic inches. (L x W x H = Total cubic inches, e.g. 20″ x 10″ x 15″ = 3000″). STEP 2: Divide total cubic inches by 194 to determine dimensional weight. (3000 / 194 = 15.46 pounds) STEP 3: Chargeable Weight equals either the actual weight or dimensional weight, whichever is greater.
  • What is chargeable weight? Will my shipment be rated by dimension or weight?
    • The weight used in determining the air freight charges. It could be the actual weight, dimensional weight, or pivoted weight.

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Unique Shipments

Flowers

  • Cut flower shipments shall be labeled as such and must be handled and loaded in a manner to prevent bruising or freezing of blossoms.
  • It is the shipper’s responsibility to adequately package all perishable shipments to withstand normal handling and 48 hours without refrigeration.
  • Non- commercial shipments of perishable goods shipped by individuals must be prepaid.

Seafood

  • It is the shipper’s responsibility to package all perishable shipments. To maximize freshness and quality, the product must be able to withstand a minimum of 48 hours in transit until pickup, without refrigeration.
  • Weight Limitations of All seafood is limited to a maximum of 100 lbs per piece.

Packaging Items

  • Packaging
    • Freeze or chill seafood thoroughly before packaging for best final destination temperature.
    • Select durable, watertight packaging, preferably with insulation. Sturdy metal or hard plastic camping coolers or commercially manufactured seafood shipping boxes are preferred.
  • Seafood Boxes
    • Standard seafood shipping boxes provide easy handling, better stacking capability and allow for maximum cubic space capacity.
    • If multi-walled, full waxed corrugated (e.g. wet-lock) boxes are used, the contents must be sealed in on 4-mil polyethylene liner (or two 2-mil liners) to prevent leakage.
    • Styrofoam liners maybe used inside polyethylene liners for additional insulation and protection from punctures caused by bones or fins.
    • Previously used containers are not acceptable.
    • Containers must be sealed or secured with strapping tape, or a similar material.
    • Styrofoam coolers or boxes are not accepted by RavnAir Alaska.
    • Air freight containers (EO, EH or E) are not accepted for shipping seafood.
    • Gel ice packs are recommended to hold perishables at proper temperatures.
    • Wet ice is not allowed.
    • Dry ice is the preferred option for freezing perishables. Each container must be clearly marked with the words “DRY ICE” and the quantity of dry ice. More than 5.5 pounds requires the processing of Dangerous Goods documentation.
    • High standards of packaging on all seafood shipments must be maintained. Leakage must be prevented at all times.
  • Seafood shipments must be packed to withstand:
    • Stacking up to six feet high.
    • Pressure from adjacent cargo.
    • Crushing action of tie-down straps.
    • Manual handling.
    • Exposure to the elements between the aircraft and cargo terminal facilities.
  • Totes
    • Plastic tubs or totes with leak-proof lids can be used for shipping some seafood products (e.g. live crab).
    • Containers with drain plugs shall not be accepted.
    • Empty totes tendered for shipment must be cleaned prior to acceptance.
    • Piece count on the empty tote air waybill should indicate two pieces (container plus lid) for each tote.
  • Labeling / Marking: All containers of seafood and wildlife (including shellfish) being shipped interstate must be marked according to the 1988 Lacey Act. A Fish/Wildlife sticker may be used by the shipper to provide required information. The following six items to be prominently displayed on each shipment:
    • Name and address of shipper and consignee, or passenger.
    • 24-hour phone number of the consignee or passenger.
    • Commodity note as Fish or Wildlife.
    • Specifies species name: such as King Salmon, Moose, Caribou, and Silver Salmon.
    • Number of each species or the weight of each type species.
    • Each container must be marked Live, Fresh or Frozen.
  • We do not assume financial liability for spoilage, thawing, or freezing to delay in route, unless there is clear evidence of mishandling or negligence.
  • Cargo Insurance – All-Risk cargo insurance is available for cargo shipments. All-Risk insurance does not cover thawing, freezing, or spoilage resulting from delay in transit.

Animals

  • Originating station should be contacted 24 hours before shipping to check availability and flight routing to ensure same day connections to destination.
  • Animals must fit the kennel size. All animals must be able to stand up fully erect and look straight ahead without their head touching the top of the kennel.
  • Animals mush be at least 8 weeks old.
  • Kennels mush be airline approved and have original fasteners
  • Kennels that are damaged will not be accepted.
  • All animal shipment require a food dish and a water dish.
  • Food and water must be offered within 4 hours of flight departure
  • No more than one live puppy (8 weeks to 6 month of age, and weighing over 20 pounds) may be transported in a kennel.
  • No more than two live puppies or kittens, (8 weeks to 6 month of age, that are of comparable size, and weighing 20 pounds or less each) may be transported in the same kennel.
  • RavnAir Group is not responsible for death due to natural causes.
  • The name of the animal should be attached to the kennel.

Restrictions

Are there any shipping restrictions to be aware of? Items listed as Dangerous Goods may be restricted. Contact your local Ravn Alaska office for more information.

  • Lithium Batteries Lithium batteries that fall into International Air Transportation Association (IATA) Section I or IA of the appropriate packing instructions are fully regulated and require a Shipper’s Declaration of Dangerous Goods. IATA Section IB Lithium Batteries Lithium batteries that fall into Section IB of IATA Packing Instruction 965 or 968 are now fully regulated and require a Shipper’s Declaration for Dangerous Goods.
  • Follow all dangerous goods shipping procedures. IATA Section II Lithium Batteries The Following information is for Lithium batteries that meet the requirements of Section II of the appropriate packing instructions in the IATA Dangerous Goods Regulations.
  • Lithium Batteries that do not meet these requirements must be tendered as a fully regulated dangerous goods.
  • Exception: One or two devices such as cell phones or laptops with batteries contained in equipment that have less than the watt hour (lithium ion) or grams (lithium metal) allowed do not require the transport document or the lithium battery handling label and maybe tendered as non-dangerous goods. (See IATA Packing Instruction 967 or 970).
  • Packages containing lithium batteries and cells must comply with specific packaging requirements in Section II, of the IATA Dangerous Goods Regulations, in addition:
    • Each cell or battery must be of the type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. (Batteries and cells manufactured before January 01, 2014 conforming to the 5th revised edition of that manual may continue to be transported.)
    • Cells and batteries must be manufactured under a quality management program as described in IATA DGR 3.9.2.6. (e).
    • Cells and batteries must incorporate a safety venting device or are designed to preclude a violent rupture under conditions normally incident to air transport.
    • Cells and batteries identified by the manufacturer as being defective for safety reasons, or that have been damaged, having the potential to producing a dangerous evolution of heat, fire or short circuit are forbidden. (for example being returned to the manufacturer for safety reasons).
    • Waste lithium batteries, being shipped for recycling or disposal are forbidden, without special approval.
    • Cells and batteries must be protected to prevent short circuits. This includes protection against contact with conductive materials (such as metal objects or tools) within the same packaging that could lead to a short circuit.
    • Each battery containing cells or series of cells connected in parallel must be equipped with an effective means as necessary to prevent dangerous reverse current flow, such as diodes, fuses, etc.
  • In addition to these general requirements, individual cells may not have a watt-hour rating greater than 20 and batteries may not have a watt-hour rating greater than 100. This watt-hour rating pertains to lithium-ion and includes lithium-polymer (rechargeable) batteries.
  • For non-rechargeable (primary) lithium-metal batteries, only small cells and batteries are allowed for carriage under Section II. The limit is 1 gram for cells, and 2 grams for batteries of lithium metal content. Consult with your battery manufacturer for technical data to confirm Page 8 of 12 Revised June 7, 2017 Ravn Alaska Cargo/jmf lithium content before tendering as cargo.
  • Many lithium metal batteries are forbidden on passenger carrying aircraft and must be so marked.
  • All cells and batteries must be packed in strong outer packages. The package must:
    • Be capable of withstanding a 1.2 m (3-foot) drop test in any orientation without damage to the cells or batteries that are contained inside.
    • Prevent shifting of the contents that allows battery-to-battery or cell-to-cell contact. In certain cases, the lithium battery handling label may be required. See individual packing Instructions in the IATA DGR for details: www.IATAlithiumbatteries.com
    • In addition, an IATA Section II Lithium Battery Transport Document must be completed by the shipper. The information entered on the IATA Section II Lithium Battery Transport Document may also be presented by the shipper on a similar document.

Note: Any shipments via our interline partners must be pre-approved, please contact Cargo Customer Care at 1-907-450-7202.

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Risk, Value, and Insurance

Shippers Risk

A shipment not sufficiently package to prevent damage to the shipment. Ravn Alaska shall not be responsibility for damage. “Shipper’s Risk” will be recorded on the air waybill.

Declared Value

  • Value of the shipment, as determined and declared in writing by the shipper (or his agent), and for which a fee of $0.50 per $100.00 of the declared value is charged by the air carrier.
  • If the shipper declares no value declared (NVD) then the air carrier’s liability is limited by its contract of carriage.

Insurance

Insurance may be purchased for most items shipped for $1.00 per $100.00 of coverage or declared value of $0.50 per $100.00 of value.

What is chargeable weight? The weight used in determining the air freight charges. It could be the actual weight, dimensional weight, or pivoted weight.

Filing a Claim

  • All claims must be made to Ravn Alaska in writing, within 90 days after the date of acceptance of the shipment by the consignee.
  • Exceptions: Claims for hidden damage and / or loss, discovered by the consignee after a clear delivery receipt, must be reported to the destination station within 15 days after delivery of the shipment. Claims for overcharges must be made in writing within 90 days of receipt of billing. The consignee must hold the shipping container, packaging and contents in the same condition as when damage and / or loss was discovered, for possible inspection by Ravn Alaska. All transportation charges must be paid prior to claim consideration by Ravn Alaska. A claim will be considered, without payment of transportation charges, only when the consignee did not receive any part of the shipment.
  • Carrier Acceptance
    • Compliance with the Lacey Act and its packaging requirements are mandatory.
    • Containers must be free of leaks and odors.
  • Carrier Procedures and Facilities We have coolers and freezers at many of our facilities. Every effort will be made to accommodate perishable shipments in coolers while waiting recovery. However, due to high shipping volumes, limitations of facilities and other variables, we cannot guarantee that your shipment will be refrigerated. Perishables should be picked up as quickly as possible upon arrival at destination. Any problem or concern must be reported immediately to a representative of the airline.

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Methods of Payment

Acceptable Forms of Payment

  • Cash or its equivalent
  • Traveler’s checks
  • Money orders
  • Personal and business checks
  • Government Bills of Lading (GBL)
  • Credit cards
  • Credit Cards Accepted
    • MasterCard
    • VISA
    • Discover Card
  • We do not accept C.O.D (Cash of Delivery) or Collect charges on either end of a shipment
    • The shipper is to pay the transportation charges.