RavnAir Group update on cyber-attack — Update for 12/28/19

RavnAir Group continues to be impacted by the cyber-attack it experienced on Friday, December 20th; and the impact of this disruption now appears more extensive than initially reported. 

While the Air Group continues to operate flights at all three of its airlines, company officials and outside experts have now determined that it may take as long as one month to have all affected IT systems fully restored and back to normal. Given this news, customers should expect some additional cancellations and delays at all three airlines as recovery efforts continue in coordination with government officials and outside cyber crime experts. 

RavnAir Group’s number one priority remains to ensure the safety of our passengers and employees, and this may cause operations to run at a slower pace while manual processes and back-up systems are in use.  

The company will continue its efforts to provide advance notifications and re-bookings for passengers who may be affected, and we would like to thank everyone impacted by this cyber attack for their continued patience and understanding while we deal with this disruption during the busy holiday period. 
Further updates will be provided as information becomes available.