Health Mandate 10.1 – International and Interstate Travel – Order for Self-Quarantine: Frequently Asked Questions
March 25, 2020
Alaska Governor Mike Dunleavy sets limits for individuals arriving into the State of Alaska. Read complete alert here.
March 21, 2020
Supporting Alaskans When We Can. Effective immediately, RavnAir Group is offering special fares to all 115 communities that we serve in an effort to help Alaskans return home during this time of staying in place, and to move essential workers and key personnel to their jobs and potentially their homes. See message from CEO Dave Pflieger: Click Here
March 20, 2020
State of Alaska, Department of Heath and Social Services – COVID-19 HEALTH ALERT
Please see COVID-19 Health Alert dated March 20, 2020: State of Alaska COVID-19 Health Alert
March 17, 2020
The continued safety, health, & well-being of our customers and employees is RavnAir Group’s highest priority.
To that end, we have implemented new enhanced cleaning programs that meet or exceed CDC guidelines for all of our aircraft at RavnAir Alaska (Dash 8s), PenAir (Saab 2000s) and RavnAir Connect. These new cleaning procedures include disinfecting all hard surfaces within the cabin, as well as cleaning and disinfecting passenger seats and aircraft lavatories on flights with restrooms.
In addition to our aircraft and facility cleaning, effective Tuesday, March 17th, we will begin COVID-19 verbal risk screening of all passengers and employees, to ensure that all passengers and employees who want to fly or report to work are not sick or infected with coronavirus. The frequency of aircraft cleaning, and requirements for employee and passenger screening will be increased based on guidance and updates from State officials on COVID-19 testing.
We remain in close contact with state airport officials at all airports where we operate, as well as our partner, Alaska Airlines, and we will continue to consult all federal (CDC and HHS), State, and local guidance on this pandemic and how to prevent its introduction and spread.
Separately, we continue to review our advance bookings and operations on a daily basis, and with the virus not yet active in the communities we serve, we have not yet seen the need to make any changes to flight schedules at any of our three airlines (RavnAir Alaska, PenAir and RavnAir Connect). Should there be any changes needed in the future, we will inform our customers as soon as possible, so we can work with those affected on changes to travel plans.
In addition, we will continue to provide for our customers who have tickets or are planning to fly soon, a waiving of all change and cancellations fees. This is applicable to all tickets already purchased, or for travel booked through March 31st. In addition, all non-refundable tickets’ value will still be valid for 364 days from the date of purchase in addition to the waiving of change/cancellation fees.
Alaska’s Governor today confirmed the state’s first case of the COVID-19 coronavirus. The affected individual is a transiting foreign national who self-quarantined and sought medical attention after developing symptoms.
Our top priority is the safety and well-being of our customers and employees. It is for that reason that RavnAir Group cleans our aircraft and cabins according to well-established airline industry protocols.
However, in order to ensure the safest possible environment for our passengers and our employees, our large aircraft cleaning programs have now been enhanced to meet or exceed new CDC guidelines that include disinfecting all hard surfaces within the cabin, as well as cleaning and disinfecting passenger seats and all aircraft lavatories on flights with restroom facilities. We are also working on enhancing cleaning procedures for the smaller aircraft in our rural RavnAir Connect operations.
Separately, in recognition of today’s news, ongoing updates from State and Federal health officials, and the need for our customers who have tickets or are planning to fly soon, RavnAir Group will be waiving all change and cancellations fees for all tickets already purchased, or for travel booked through to March 31st. In addition, all non-refundable tickets’ value will still be valid for 364 days from the date of purchase.