Effective May 5, 2019 – all Alaska Air mileage accruals must be booked and ticketed through Alaska Airlines, either online or by contacting their reservations center. Reservations booked and ticketed on RavnAir Alaska, after May 5, 2019 are not eligible for Alaska Airlines miles.
When Do Accrued Points Appear?
Accrued points are not available immediately for usage after flying. When your frequent flyer account number is provided before travel, it generally will take up to: (i) seven business days for points to appear in your account for points accrued under the FlyAway Rewards Program; or (ii) up to six weeks to appear in your account for miles accrued under the Alaska Airlines Mileage Plan® (accrual limited to reservations ticketed prior to May 5, 2019). Award travel, sponsorship, and certain reduced fare/discounted tickets are not eligible for point or mileage accrual.
What if You’re Missing Points?
Requests must be received within 12 months of travel date and the traveler must have been a FlyAway Rewards member at the time of travel. Use the form below to request past credit. Please allow up to 3 weeks for past point requests to appear on your statement as research time is needed.
Requests to add missing points for failure to provide mileage number each trip will result in a $10.00 research fee per flight leg.
Please submit your completed information below and we will try to verify your travel and credit your FlyAway Rewards account or submit to Alaska Airlines on your behalf. A ticket number must be supplied to receive credit.
You can only receive credit for mileage on your plan for flights you have flown. You cannot receive credit if your name is not on the ticket. The ticket name and name on the account must match. You have a choice of which program you may use; but you cannot receive credit for the same flight in both programs. Please do not mail in your information if only requesting Ravn Alaska mileage credit. The form below will get you the credit you’re looking for.
Your Alaska Airlines Mileage Plan or Ravn Alaska FlyAway Points Account must have been open at the time you traveled to request past credit and credit will be given for travel occurring up to twelve months prior to the current date. Bonus credits do not apply if requested via this online form.
When your mileage number was provided at the time of travel, It may take up to 6 weeks for your credit to appear on your Alaska Airlines Mileage statement. Credit for Ravn Alaska FlyAway Rewards generally post within 7 business days of travel. Please allow this time to first pass before requesting credit. Mileage, reduced, sponsorship, or other discounted tickets do not qualify for reward points or mileage credit.
Alaska Airlines does not offer Mileage Plan Credit on Ravn Alaska flights between any city pairs that can be flown on Alaska Airlines. To qualify for mileage accrual, please note that your flights must fall within the eligible flight number range below and your flight must be marketed and operated by Ravn Alaska.
Ravn Alaska Eligible Flight Numbers
0001 – 0999
7000 – 7999
For further information on our partnership with Alaska Airlines, click here.
Please fill out all information completely. Submissions with missing information will not be processed and disregarded. Please only enter one round trip per submission. The Mileage or Points number name MUST match the traveler name otherwise credit cannot be given.
If you traveled with a commuter coupon, the ticket number is NOT required on the form below. HOWEVER, PLEASE TYPE “COMMUTER COUPON” IN THE BOX. Please allow up to 3 weeks for past credit requests to appear on your statement as research time is needed.
REMINDER: If you purchased your ticket through Alaska Airlines, are requesting Alaska Airlines Mileage Plan credit and your ticket starts with 027 you MUST request that mileage credit directly from Alaska Airlines.
Please note that a reply email will not be sent for your mileage credit request. Please check your account for the update in approximately 3 weeks. Requests to add missing credit (failure to provide mileage number each trip) will result in a $10.00 research fee per flight leg.