Assistive Services

Canes/Walkers

Canes may be brought on board our flights. They may be stored within easy reach during flight. However, for takeoff and landing, canes must be stowed securely in the overhead bin. Walkers will be accepted as a gate-check item free of charge.

 

Wheelchairs

When making reservations with a Reservations agent or online, please indicate if you need or use a wheelchair. Please also advise the agent if:

  • You need assistance between the ticket counter, gate and baggage area
  • You require assistance for boarding and deplaning
  • You would like to pre-board
  • You have any additional information you can provide to help us better assist your needs

A standard wheelchair is available at all RavnAir Alaska and PenAir ticket counters as well as an aisle chair for movement up and down aircraft stairs and to your seat. Please note that aisle chairs have weight limitations due to aircraft stair restrictions. When traveling with your own wheelchair or electric cart, it will be checked free of charge in addition to your regular baggage allowance.

 

Children with Disabilities

For children with disabilities, AmSafe has designed CARES (Child Aviation Restraints) specific for the unique challenges of traveling with a special-needs child, and the system is approved for use by the Federal Aviation Administration. The system offers added safety and upper body support for children, pre-teens and teenagers. For further information about CARES for children with disabilities, click here, and then select “CARES for Special Needs.”

Aisle Chairs (full assistance)

When making reservations with a Reservations agent or online, please indicate if you need full assistance (aisle chair service) onto the aircraft. Due to design and safety reasons, the Beechcraft 1900 aircraft cannot accommodate full assist requests (aisle chair service).

Service Animals

A service animal is any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The most commonly used service animals are accepted for transport, regardless of breed.

If you are traveling with a specially trained service animal including search-and-rescue and law enforcement animals, it is important that you advise the Reservations agent of this when making your reservation. Service animals are allowed in the passenger cabin free of charge.

Service animals must accompany the passenger with a disability to their assigned seat and remain there. Animals may not obstruct the aisle or other areas that must remain unobstructed for safety reasons. If the service animal cannot be accommodated at the seat location of the passenger, the passenger must be offered the opportunity to move to another seat where the animal can be accommodated.

Service animals may not occupy a seat or sit on a tray table at any time. Service animals may be held in the passengers lap during taxi, take-off and landing provided the animal is no larger than a lap infant.

A service animal may not be denied or restricted simply because the animal may offend or annoy other passengers, including those who may have allergies (not rising to the level of a disability) or those with cultural or personal objections to being on the same aircraft with a certain service animal.

The owner or handler must accompany the service animal at all times. For the purpose of preserving cabin safety, all rodents, ferrets, reptiles, snakes, insects or any type of venomous or poisonous creature is prohibited from being used as an emotional support animal. Due to extremely limited cabin space, use of any large (non-canine) animals such as miniature horses and pot-bellied pigs, as a service animal is prohibited in the cabin. Any animal appearing over 20 lbs will need to be weighed for weight and balance purposes.

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals schools and other facilities are not considered to be service animals. When traveling with a therapy animal, standard pet-related regulations and restrictions will apply.

Emotional Support Animals

Emotional support animals (ESA) and psychiatric service animals (PSA) assist those with emotional, psychiatric, cognitive, or a psychological disabilities. ESA and PSA are transported free of charge, either in the cabin or hold when accompanying their handler.

Because the animal is performing a task related to the person’s disability, the animal is considered a service animal and falls under the definition of a service animal.

Passengers seeking to travel with an ESA or PSA in the cabin are required to provide current documentation on the letterhead of a licensed mental health professional stating the following;

  1. The passenger has been diagnosed with a mental or emotional disability (type of disability is not required);
  2. The presence of the animal(s) is an accommodation for air travel and/or for activity at the passenger’s destination;
  3. The individual providing the assessment is a licensed mental health professional (e.g. psychiatrist, psychologist, licensed clinical social worker) and the passenger is under his or her care; and
  4. The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

Oxygen

RavnAir Alaska (Corvus Airlines) does not provide compressed medical oxygen on board its flights. Passengers needing on-board medical oxygen must obtain a Portable Oxygen Concentrator (POC) for their own personal use while on board the aircraft.

Passengers are allowed to use their own FAA-authorized POC or a rented POC on board any company flight providing they are in conformance with all of the following rules. Passengers needing to obtain a POC should contact their health care provider or one of the companies listed below.

Note: FAA regulations prohibit the carriage of other types of personal oxygen bottles/devices, including those that contain compressed or liquid oxygen as they are classified as hazardous materials.

Passengers connecting between a Corvus Airlines flight and another airline, including code share partners, are responsible for arranging their POC use directly with the other airline.

Corvus Airlines allows on board use of all FAA-authorized POCs, including those most popular models listed below by manufacturer name and specific model name. Other models of POCs are also permitted if proof of FAA-authorization is demonstrated.

  • AirSep FreeStyle
  • AirSep LifeStyle
  • Delphi Medical Systems, RS-00400
  • DeVilbiss Healthcare, iGo
  • Inogen, One
  • Inogen, One G2
  • Invacare, SOLO2
  • International Biophysics (IBC), LifeChoice
  • Invacare Corporation, XP02
  • Invacare Corporation, XP0100
  • Oxlife, Oxlife Independence Oxygen Concentrator
  • Respironics, EverGo
  • SeQual, Eclipse

Note: The AirSep Lifestyle device must have a placard affixed to the inside cover stating “RTCA/DO—1600 21 category M Compliant” to indicate that it has been modified for air travel. If the AirSep Lifestyle device does not have this placard, it will not be accepted for use on board the aircraft.

All POCs must be free of oil, grease or other petroleum products and in good condition, free from damage or other signs of excessive wear or abuse. Company personnel have the authority to reject carriage of any equipment that may compromise the overall safe operation of the flight.

Passengers are prohibited from using any non-FAA-authorized POCs on board the aircraft. Non-FAA-authorized POCs, or any other POC that is rejected for onboard use, may be permitted as a carry-on item or checked baggage only under the following conditions:

  • The unit must be empty and free of all stored pressure
  • The battery must be removed and packaged separately if not in use
  • The unit should have a recessed battery terminal and the packaged battery terminals should not contact any metal objects during carriage

 

Meet and Assist

Upon request, RavnAir Alaska offers assistance to anyone needing an extra hand getting to and from the aircraft. There is no fee for this service. Please advise the Reservations Agent and Check-in Agent if you require assistance.

In addition to advising the Reservations Agent of your assistance needs, please be sure to advise the agent at check-in of your assistance needs so that they may best accommodate you. If booking online, you may indicate your special service request using the “Special Requests” drop-down.

 

Voluntary Emergency Services (VPESP)

We permit qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies through our Voluntary Provisions of Emergency Services Program.