Changes, Cancels & Refunds

Tickets

RavnAir offers both walk-up and advance purchase fares, which are limited and have advance reservation and purchase requirements. We offer several options for purchasing tickets:

  • To obtain the best value on fares offered by RavnAir Group please purchase your tickets online at flyravn.com.
  • Our Reservations Team can also offer electronic ticketing over the phone with the use of a major credit card. Forms of payment accepted: American Express, Discover, MasterCard and Visa. Please note that cash payments can only be accepted for transactions taking place at the ticket counter. Any ticket purchased through the Reservations Call Center or a RavnAir Alaska or PenAir airport location, will incur an additional fee of $15 per person. This is in addition to the fare. Fees do not apply to reservations made through flyravn.com. RavnAir Connect only itineraries and FlyAway Rewards Gold members are exempt from this fee.
  • You can also purchase a ticket through your local travel agent.

Travel Validity

All tickets purchased for air travel are valid for one year from the original date of issue. If a ticket is rebooked or reissued, the new ticket will expire one year from the date of the originally purchased ticket.

Flight coupons will be honored only in the order in which they are issued. (For example, if you have a ticket purchased from Kenai to Anchorage, and continuing to Kodiak, you must fly the entire itinerary as purchased.) Refunds or ticket reissues are not provided if tickets are used out of order, and any unused coupons have no value for future travel.

Fare Guarantee

We prefer payment in advance but we understand that many of our customers reside in areas of the state that do not use credit cards. In order to give each customer an opportunity to check for lower fares from competitors, RavnAir Alaska and PenAir will allow customers traveling on a flight operated by RavnAir Connect to hold a telephone reservation without payment for 24 hours and to cancel a reservation without penalty within 24 hours of making the reservation.

All flights operated by RavnAir Alaska and PenAir must be paid for, and ticketed, at the time of booking the reservation.

No-Show Fees

RavnAir Alaska has a $50.00 No-Show fee on all tickets purchased prior to April 15, 2019. Effective for RavnAir Alaska and PenAir, tickets purchased on or after April 15, 2019 the No-Show fee is $100.00 for Zone 1* travel and $200.00 for Zone 2** travel (see zones below).

No-Show fees are applicable when notification is not given to RavnAir Alaska Reservations or Ticket Counter Agents at least 4-hours prior to departure

Change Fees

Tickets purchased or exchange on or after April 15, 2019, the following change fees apply:

  • Change fees within zone 1* = $75.00
  • Change fees within zone 2** = $100.00

Change fees are in conjunction with any difference in fare costs.

*Zone 1 travel: Homer, Kenai, Kodiak, McGrath, Valdez, and Fairbanks

**Zone 2 travel: Aniak, Bethel, Cold Bay, Dillingham, Deadhorse, Dutch Harbor/Unalaska, King Salmon, Kotzebue, Sand Point, St. Mary’s, St. Paul, and Unalakleet

Name Changes

Effective April 15, 2019, name changes may be made for $25.00. Name change fees are in conjunction with any fare difference that may apply. Name changes are allowed on fully unused or partially used tickets.

Standby

To standby for a RavnAir Alaska flight, you must be physically at the airport terminal. You may put yourself on a standby list for an earlier flight on the same day or you may participate in our Same Day Flight Change Program.

Same Day Flight Change Program

With our Same Day Flight Change Program, you can get a confirmed seat for a flight on the same day for only $25 (for tickets purchased on, or prior to April 15, 2019 and on RavnAir Alaska). For tickets purchased on, or last exchanged, on April 15th (both RavnAir Alaska or PenAir), the same day stand-by fee is only $35.

This program is subject to seat availability. You may request a Same Day Confirmed Flight Change with a ticket agent at the RavnAir Alaska station. You must be there to check in, one hour prior to the flight’s scheduled departure and up to 6 hours before the desired flight leaves. For example, if you are scheduled to leave on the 10 p.m. flight, and you would like to leave on the 2 p.m. flight, you may request your change as early as 8 a.m.

If you’ve already missed your flight and wish to use our Same Day Confirmed Flight Change for another flight on your original travel day, please see a customer service agent for assistance.

To qualify for the Same Day Confirmed Flight Change Program:

  • You must be holding confirmed reservations and tickets for flights operated by RavnAir Alaska and PenAir. This includes tickets booked with FlyAway Rewards points
  • You must keep the routing identical – meaning the same origin, destination and any possible connection cities
  • Your new desired flight must depart on the same calendar day as your originally scheduled flight

If your ticket is booked with the following exemptions, you qualify for the Same Day Confirmed Flight Change program free of charge:

  • FlyAway Rewards Gold Tier Members
  • FlyAway Rewards Silver Tier Members
  • Your ticket was purchased as a fully-refundable ticket

If you wish to make changes outside the above listed eligibility, normal change fees and restrictions apply.  These changes must be made through a reservation agent by calling 1-800-866-8394.

  • FlyAway Rewards Gold Tier Members
  • Your ticket was purchased as a fully-refundable ticket

If you wish to make changes outside the above listed eligibility, normal change fees and restrictions apply.  These changes must be made through a reservation agent by calling 1-800-866-8394.

Refund Policy

Please fill out the required information below and any refundable tickets will be processed as soon as possible. We hope that when your future plans call for air travel within Alaska you’ll call on our services again. Please note that only tickets that start with “808-2” can be processed by Ravn via this refund request page. If your ticket number doesn’t begin with 808-2, please refer back to where your ticket was purchased for further assistance. For FlyAway Rewards ticket refunds, additional processing is required and refunds are not available online. Please call our Central Reservations office at 800-866-8394 or 907-266-8394 for assistance.

NOTE: If your ticket was paid by cash or a check, please include your bank’s routing number and your account number below in the appropriate fields, and we will deposit your refund directly into your account!

A fee of $10.00 per segment will be deducted from the ticket value for all refunds processed on refundable tickets. In the event your ticket is non-refundable, you still have up to one (1) year from the date of purchase to completely use your ticket credit (change/upgrade fees may apply). We do our best to process refunds expeditiously within 5-7 business days, however, please allow up to a maximum of 20 days processing time for refund requests.

 


Refund Request